The AI-Powered Operating System for Medicare Agencies
MAVAS AgencyOS brings your calls, lead follow-up, agent training, internal support, CRM automation, marketing, and private Agent Hub together in one connected system—built specifically for Medicare agencies.
Give prospects faster responses, give agents better support, and give your agency the infrastructure to grow without adding unnecessary administrative work.
Built for independent Medicare agencies, growing teams, multi-office organizations, and FMOs.
MAVAS AgencyOS
The Disconnected Agency Problem
Most Medicare Agencies Are Running on Disconnected Tools and Manual Follow-Up
Calls come through one system. Leads land somewhere else. Training lives in folders. Agents repeatedly ask the same questions. Follow-up depends on someone remembering to do it. As the agency grows, disconnected systems create missed opportunities and more work for the owner.
Missed and Unanswered Calls
Prospects call after hours or while the team is busy, and opportunities can be lost.
Slow Lead Follow-Up
New leads wait too long for a response, reducing the chance of making contact.
Inconsistent Agent Training
Owners and managers repeatedly spend time coaching the same situations and objections.
Scattered Systems and Knowledge
CRM activity, SOPs, training, marketing, and internal answers live in different places.
MAVAS AgencyOS connects the agency's front office, agent experience, and growth engine.
One Connected Medicare Agency System
Everything Your Agency Needs to Respond, Follow Up, Train, Support, and Grow
Start with the capabilities your agency needs today and expand the system as your team grows.
Your 24/7 AI Front Office
MAVAS Reception
A bilingual Voice AI receptionist that can answer inbound calls, handle common questions, capture caller information, route conversations, and assist with appointment scheduling—even when the agency team is unavailable.
- 24/7 inbound call coverage
- English and Spanish conversations
- Lead-information capture
- Appointment assistance
- Call routing
- Live-agent transfer when configured
- CRM notes
- Workflow triggers
Proactive Follow-Up Without the Manual Dialing
MAVAS Outreach
Outbound Voice AI workflows help the agency follow up with appropriate leads and clients while documenting activity inside the system.
- Appointment confirmations
- Appointment reminders
- Old-lead database reactivation
- Annual-review outreach
- ANOC-related agency follow-up
- Event and seminar follow-up
- Client callback campaigns
- New-lead outreach within approximately 30–60 seconds when properly configured and technically available
The agency is responsible for appropriate permission, consent, suppression, and communication practices. MAVAS does not guarantee that calls will connect, convert, or result in appointments.
Give Your Website a Voice and a Brain
MAVAS Web Voice
Turn the agency website into an interactive experience where visitors can speak with an AI assistant, ask questions, explore services, and take the next step without searching through pages of text.
- Conversational website experience
- Voice-based engagement
- Common-question assistance
- Lead capture
- Appointment routing
- English and Spanish availability when configured
Try the Voice Experience
AI Role-Play and Coaching for Medicare Agents
MAVAS Sales Coach
Give agents a safe environment to practice Medicare sales conversations with realistic AI prospects before speaking with real consumers.
- Voice-based sales role-play
- Configurable prospect scenarios
- Different prospect personalities
- Objection-handling practice
- Skeptical or hesitant prospect simulations
- Call-performance scoring
- Conversation feedback
- Recommended improvements
- Repeatable practice without requiring a manager for every session
MAVAS Sales Coach is a training and practice tool. Agency leadership remains responsible for training standards, supervision, quality review, and compliance.
An Always-Available Internal Support Assistant
MAVAS Agent Desk
Instead of agents repeatedly contacting the owner or manager for routine questions, agents can ask the internal AI assistant and receive information based on the agency's approved procedures, resources, and training materials.
- Internal SOP assistance
- Process and workflow questions
- Technology and CRM guidance
- Approved script retrieval
- Agency-resource navigation
- New-agent onboarding assistance
- Training-material retrieval
- Human escalation when needed
MAVAS Agent Desk provides information from agency-approved materials. It does not replace agency leadership, carrier guidance, legal advice, regulatory guidance, or compliance review.
The Central Growth and Follow-Up Engine
MAVAS CRM
A complete agency CRM powered by GoHighLevel infrastructure and configured around the agency's sales, communication, marketing, and follow-up workflows.
- Contact management
- Opportunity pipelines
- SMS and email campaigns
- Automated follow-up
- Appointment calendars
- Forms and landing pages
- Unified conversation inbox
- Workflow triggers
- Internal notifications
- Social media planning and scheduling
- Reporting and activity visibility
One Private Home for Your Agency and Its Agents
MAVAS Agent Hub
Create a centralized internal environment where agents can access training, announcements, SOPs, resources, onboarding, and peer support.
- Private agency community
- Learning modules
- SOP library
- Training videos
- New-agent onboarding paths
- Agency announcements
- Questions and discussions
- Searchable agency knowledge
- Central access to AgencyOS resources
From First Contact to a Better-Prepared Team
One System Supporting the Entire Agency Journey
Attract
A prospect discovers the agency through advertising, referrals, social media, an event, or its website.
Respond
MAVAS answers the call, engages the website visitor, or initiates an approved new-lead follow-up workflow.
Organize
The prospect's information, conversation, appointment, and next action are recorded in the CRM.
Follow Up
Voice, SMS, email, notifications, and task workflows help keep appropriate opportunities moving.
Prepare
Agents practice conversations with Sales Coach and access training through Agent Hub.
Support
Agent Desk answers routine internal questions while agency leadership handles situations requiring human expertise and judgment.
AgencyOS does not replace the agency. It gives the agency a connected infrastructure so its people can respond more consistently, work more efficiently, and focus on higher-value conversations.
Built Around the Three Systems a Growing Medicare Agency Needs
The Communication Layer
- MAVAS Reception
- MAVAS Outreach
- MAVAS Web Voice
Engage prospects and clients across inbound calls, approved outbound workflows, and the agency website.
The Agent Enablement Layer
- MAVAS Sales Coach
- MAVAS Agent Desk
- MAVAS Agent Hub
Help agents practice, find answers, access training, and follow the agency's approved processes.
The Growth and Operations Layer
- MAVAS CRM
- Automations
- Pipelines
- Campaigns
- Reporting
Centralize lead management, follow-up, communication, marketing, and operational visibility.
Built for the Real Work of Medicare Agencies
24/7 inbound reception
New internet-lead follow-up
Appointment confirmations
Old-lead reactivation
Annual-review outreach
AEP and OEP overflow
Turning-65 inquiries
Event and seminar follow-up
Client callback requests
Live-agent transfers
CRM note creation
Sales role-play
Objection practice
New-agent onboarding
Internal SOP assistance
Email and SMS nurture campaigns
Social content planning
Private agency training and resources
Implemented Around Your Agency
You Don't Receive Another Empty Software Account
AgencyOS is configured around your agency's team, workflows, approved knowledge, priorities, and growth plans.
Agency Discovery
Identify current call flows, lead sources, team structure, systems, training, and operational bottlenecks.
System Blueprint
Map the recommended AgencyOS modules, workflows, integrations, and implementation priorities.
Build and Configuration
Configure the approved Voice AI, CRM, automation, knowledge, coaching, and Agent Hub components.
Testing and Team Launch
Test the workflows, refine responses, establish escalation paths, and prepare the team.
Optimization
Review system performance, identify gaps, and improve the implementation as agency needs evolve.
This is a managed implementation—not a generic login handed to your agency.
Is MAVAS AgencyOS Right for Your Agency?
Good Fit
- Independent Medicare agencies
- Agencies with multiple producers
- Agencies with support staff
- Teams receiving internet leads
- Agencies with existing client or lead databases
- Owners spending too much time answering routine agent questions
- Agencies building repeatable training and onboarding
- Multi-office organizations
- FMOs supporting multiple agencies
- Organizations seeking connected automation rather than scattered tools
Not the Right Fit
- Agencies looking only for the cheapest CRM login
- Organizations unwilling to follow proper consent and communication practices
- Agencies expecting AI to replace licensed agents
- Organizations expecting AI to replace agency leadership
- Teams unwilling to participate in implementation and testing
- Anyone expecting guaranteed appointments, enrollments, or revenue
Choose the Level That Matches Your Agency
Start with the capabilities your agency needs now and expand as your team and operations grow.
MAVAS Front Office
Starting at $497/month
Starting at $1,500
Plus applicable voice and communication usage
For agencies that need an AI-powered front office to answer, engage, capture, and route opportunities.
- Inbound Voice AI
- Website voice widget
- Appointment assistance
- Lead capture
- Basic CRM documentation
- Core workflow triggers
- Implementation and testing
MAVAS Growth System
Starting at $997/month
Starting at $3,500
Plus applicable voice and communication usage
For agencies ready to combine Voice AI, outbound follow-up, CRM automation, and agent practice.
- Everything in Front Office
- Outbound Voice AI workflows
- Appointment confirmations
- Database reactivation workflows
- New-lead follow-up
- Full CRM configuration
- SMS and email automation
- Pipelines and calendars
- Social Planner
- Sales Coach access
- Up to 5 team users
- Additional users available
MAVAS AgencyOS
Starting at $1,497/month
Starting at $5,000
Plus applicable usage and additional services
For agencies that want the complete communication, training, internal support, CRM, automation, and Agent Hub system.
- Complete inbound Voice AI front office
- Outbound Voice AI automation
- Website voice experience
- MAVAS Sales Coach
- MAVAS Agent Desk
- Full CRM configuration
- SMS and email automation
- Pipelines and calendars
- Social Planner
- Private Agent Hub
- Learning and resource structure
- Up to 10 team users
- Priority implementation
- Ongoing optimization
- Additional users available
FOR LARGER ORGANIZATIONS
MAVAS Enterprise/FMO
For FMOs, multi-office agencies, and larger organizations requiring a customized, multi-team deployment.
Starting at $2,997/month
Starting at $10,000
Plus applicable usage, additional seats, and specialized services
- Everything available in MAVAS AgencyOS
- Multiple teams, offices, or agency groups
- Separate pipelines and routing structures
- Expanded agent and administrator access
- Multiple private Agent Hubs
- Advanced reporting and operational visibility
- Custom integrations
- Custom training and knowledge libraries
- Multi-agency deployment architecture
- Customized onboarding and rollout
- Dedicated implementation support
- Dedicated ongoing support based on scope
Enterprise pricing depends on organizational structure, number of offices or agencies, user count, selected modules, integrations, call and messaging volume, training development, customization, and required support.
Pricing note: Final pricing is based on agency size, selected modules, integrations, customization, usage, and implementation requirements. Voice minutes, phone numbers, SMS, email, premium AI usage, custom integrations, custom scenarios, training development, additional Agent Hubs, and additional seats may be subject to separate allowances or charges. Final scope and pricing are confirmed after discovery.
~10
Years in Medicare
Built and Implemented With Your Agency—Not Dropped Into Your Inbox
MAVAS AgencyOS is led by Nizar, Medicare Voice AI Implementation Lead at A.I. Automated Impact. With approximately ten years of experience as a Medicare producer, Nizar understands the conversations, operational challenges, seasonal demands, and follow-up requirements Medicare agencies face.
The objective is not to sell agencies another disconnected tool. It is to build a practical, connected operating system around the way their team actually works.
Every implementation begins with discovery, workflow mapping, and a clear understanding of what should remain human, what can be automated, and where stronger systems can support the agency.
Medicare Industry Experience
Approximately 10 years as a Medicare producer.
Personalized Implementation
Built and tested around your agency's actual processes.
Bilingual Workflows
English and Spanish conversations from a single system.
Continuing Support & Optimization
Refinement continues after launch based on real usage.
Frequently Asked Questions
Common questions about MAVAS AgencyOS.
Compliance note: Compliance depends on the complete workflow, technology stack, consent process, call purpose, scripts, data handled, storage configuration, and agency practices. MAVAS does not provide legal or compliance advice. Each agency is responsible for reviewing its implementation with its legal and compliance professionals.
Your Agency Does Not Need More Disconnected Tools
Let's Map the Operating System Your Medicare Agency Actually Needs
Tell us how your agency currently handles calls, leads, follow-up, agent training, internal support, and CRM activity. We will identify the AgencyOS components that can make the greatest operational impact.
Request Your AgencyOS Roadmap
Tell us about your agency. We'll identify the AgencyOS components that can make the greatest operational impact.